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FAQs

"Her professional knowledge, empathy, kindness, ability to relate to teenagers and clarity of communicating her views at the end of the session was superb."

Q. I have concerns about my child, what should I do?

Talk to your child and try and find out what they’re feeling. If they don’t want to talk to you, encourage them to talk to someone they trust. Reassure them that you are there to support them. Listen to them if they want to talk and take them seriously. Seek professional help. If you contact us, that first (free) chat on the phone is an opportunity to talk through your concerns about your child.


Q. Do I need to see a psychiatrist, a psychologist or a psychotherapist?

While the job titles sound very similar, there are big differences. We all work with many kinds of mental health issues, disorders and syndromes. However, our training is different and how we work with our patients, the goals we set with them and the treatment options are also different.

Psychiatry is the study of mental health problems and their diagnosis, management and prevention. This means we have a medical degree which allows us to prescribe medication (if appropriate) as well as delivering therapy.

A psychologist studies how people think, act, react and interact. They look at all aspects of behaviour and the thoughts, feelings and motivations of a person. Psychologists are not normally medically qualified.

Psychotherapists help people overcome stress, emotional and relationship problems or troublesome habits.


Q. Do you need a GP referral letter?

Yes, we do, unless you are being referred by another health professional.


Q. Will you write to my GP?

Yes, we will, partnership working with your GP is more likely to benefit you and provide a safe network of care.


Q. Will you see my son / daughter alone?

We always suggest that we meet your son or daughter both with you and individually. You will also be given the opportunity to see us alone if you wish.


Q. How long is an appointment?

An initial assessment can take up to 2 hours. A follow-up appointment is for an hour.


Q. How do I rearrange appointment?

If you need to rearrange your appointment you can re-schedule at any time up to 2 working days before your appointment by emailing adminteam@jmmentalhealth.co.uk or by calling 01926 803804. If you are required to re-schedule your appointment within 2 working days of your scheduled appointment, then cancellation charges will apply (see below policy).


Q. How do I cancel my appointment?

Cancellation policy

You can cancel at any time up to 2 working days before your appointment by emailing adminteam@jmmentalhealth.co.uk or by calling 01926 803804.

  • A strict 100% cancellation charge applies to missed appointments or cancellations within 2 working days of your appointment.

  • Please let us know as quickly as possible if you are running late. Regretfully, we will not be able to extend the appointment beyond the original scheduled time.


Q. Do you work with insurance companies?

We are not currently taking on new patients funded through insurance companies.


Q. How do I give feedback?

We will ask for your feedback through a formal survey after the first appointment, and also on discharge. Your feedback is of great value to us and always welcome, so please feel free to contact us at anytime.


Q. How do I make a complaint?

As a clinic we strive to provide the best possible service for our patients. However, we recognise that sometimes you may feel that we have not met your needs.

If you have any complaint or concern about the service you have received from the doctors or staff working at this Practice you are entitled to ask for an explanation.
We operate an in-house complaints procedure to deal with your complaint. This procedure does not deal with matters of legal liability or compensation.

Our promise to you

We will

  • Listen to your complaint or concern

  • Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice

  • Improve the service however we can

Click here for our full complaints procedure.


Useful Resources and Guides

Young Minds: youngminds.org.uk

NSPCC: nspcc.org.uk/keeping-children-safe/childrens-mental-health/

Childline: childline.org.uk/info-advice/your-feelings/

Emerging minds: emergingminds.org.uk

Autistic & Unapologetic: autisticandunapologetic.com

Government website: warwickshire.gov.uk/children-families


Recommended Apps

Podcasts: 

It’s well worth taking a look at the ‘Mental Health Foundation’s 16 free podcasts’ to help you live a mentally happier life – from New Years’ Resolutions to Relaxation for Better Sleep to Mindfulness and How to Overcome Fear and Anxiety.

Can be listened to on the Mental Health Foundation website, downloaded or subscribe to on iTunes.

mentalhealth.org.uk/podcasts-and-videos/podcasts-for-your-wellbeing

 

Stepfinder: Free to Use – This App is only available on the App Store for iOS devices.

Got a problem, need local help?  StepFinder pin-points your nearest local support service and shows you how to get there using your phone.  It shows you tips and recommendations from other young people so you know what to expect when you use a service for the first time.

StepFinder is a totally free and confidential.

So take control, and navigate to the right support.

Download from the Apple Store

 

Relax Melodies: (Free to install. Contains adverts and in-app purchases)

Relax Melodies is a relaxation and sleep app that allows you to select sounds and melodies that you like and combine them to create a mix. Lay back, listen, and enjoy falling asleep. This app can also be used in many other situations aside from sleep; perfect during some of your favourite activities such as relaxing at the spa, exercising in your yoga or relaxation classes, massaging sessions, or even when taking a nap!   For parents, the ideal to help your baby fall asleep!

  • 50 High quality ambient sounds, including 2 binaural beats frequencies for brainwave entrainment.

  • Mix your favourite sounds together with different volume to create your own personal melodies and get infinite possibilities!

  • High quality Retina graphics

  • Include 8 off the shelf favourites for easy startup

  • Create, Save, Name, Sort and Replay your favourites easily

  • Multiple Alarms & Timers system. Use your own favourite as alarm to wake up slowly.

Download from Google Play

Download from the Apple Store

 

MindShift: (Free to use)

Struggling with anxiety?  Tired of missing out?  There are things you can do to stop anxiety and fear from controlling your life.  MindShift is an app designed to help teens and young adults cope with anxiety.  It can help you change how you think about anxiety. Rather than trying to avoid anxiety, you can make an important shift and face it.

MindShift will help you learn how to relax, develop more helpful ways of thinking, and identify active steps that will help you take charge of your anxiety.  This app includes strategies to deal with everyday anxiety, as well as specific tools to tackle:

  • Test Anxiety

  • Perfectionism

  • Social Anxiety

  • Performance Anxiety

  • Worry

  • Panic

  • Conflict

Think of MindShift as your portable coach helping you face challenging situations and take charge of your life.

MindShift is the work of a collaboration between AnxietyBC (anxietybc.com) and BC Mental Health & Addiction Services (bcmhas.ca). to help teens and young adults cope with anxiety – teaches relaxation skills, develops new thinking and suggests healthy activities.

Download from Google Play

Download from the Apple Store

 

Wellmind: (Free to use)

Wellmind is your free NHS mental health and wellbeing app designed to help you with stress, anxiety and depression.  The app includes advice, tips and tools to improve your mental health and boost your wellbeing.

Download from Google Play

Download from the Apple Store

 

Daylio: (Free to install. Contains adverts and in-app purchases)

Daylio enables you to keep a private diary without having to type a single line. Pick your mood and add activities you have been doing during the day. You can also add notes and keep an old school diary. Daylio is collecting recorded moods and activities in the statistics and calendar.

This format will help you to understand your habits better.

Download from Google Play

Download from the Apple Store

 

Stay Alive: (Free to use)

This app is a pocket suicide prevention resource, packed full of useful information to help you stay safe.

You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

Download from Google Play

Download from the Apple Store

 

The Stress & Anxiety Companion: (£0.99) This app is only available on the App Store for iOS devices.

The Stress & Anxiety Companion app gives you the tools you need to manage anxious feelings and identify their triggers, so they won’t trip you up in the future. It can help build your mental muscles to make you stronger and happier. Some of the features include:

Anxiety busting exercises:

  • Re-Breathing: control your breathing with the help of our visual exercises.

  • Mindfulness and muscle relaxation recordings to help your muscles relax and ease tension.

  • Brain exercises: Quick and fun exercises to interrupt anxious or negative thinking.

Download from the Apple Store

 

Elefriends: (Free to use. For over 17’s only)

Elefriends is a supportive online community from the mental health charity Mind. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Whether you’re feeling good right now, or really low, it’s a place to share experiences and listen to others.

  • Post updates and catch up with the community feed.

  • Read and write posts offline.

  • Share photos directly from your device.

  • Passcode protected.

  • Choose when and how you want to receive notifications.

Moderated by the ‘Ele handlers’ from 10 am until midnight.

Download from Google Play 

Download from the Apple Store

 

Calm Harm: (Free to use)

Calm Harm provides tasks that help you resist or manage the urge to self- harm. You can add your own tasks too and it’s completely private and password protected.

What does it do?

The four categories of tasks target the main reasons for why people self-harm.

  • Distract helps to combat the urge by learning self-control;

  • Comfort helps to care rather than harm;

  • Express gets those feelings out in a different way and

  • Release provides safe alternatives to self-injury.

Download from Google Play

Download from the Apple Store