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How we work with you

"Dr Moss is excellent. She treats us with the utmost respect. She does not judge. She gives us clear and well-considered advice." 

Our aim is to work together with you to ensure your child’s long term future mental health and happiness. So when we receive your enquiry, the process is as follows:


Initial chat

You will have an initial (free of charge) chat on the phone with our Practice Director, Dr Moss. It is an opportunity for you to express your concerns about your child, tell us what you have tried and who else has been involved. That will help us establish what you want to achieve, whether we are able to help you and whether you want to work with us.

  • Talk through concerns and establish the background to the issue

  • Is psychiatry the right solution?

  • Are we the right fit for each other?

The first step starts with you. We do not judge; we are here to help. If you are concerned about your child's moods and behaviour, contact us for an initial chat.



Once we all agree to go ahead, we will send you a registration form, a questionnaire and information about our service. We also ask for information from your GP about your child’s medical background. Working with your GP provides a safe network of care and allows us to explore the possibility that your child may have a medical condition rather than a psychiatric one.

  • You complete a registration form, providing background information

  • We add depth to that information by contacting your GP

Initial assessment

We don’t have a set number of appointments; everyone is different and we tailor a treatment package to your child.

We follow our unique three step treatment system:

  1. IMMEDIATE – Managing/reducing distress/crisis. Once everyone feels more stable, we can explore the underlying origins of your child’s difficulties

  2. MID-TERM – Explore the underlying origins with the child and the family; if we need to liaise with other agencies (such as your child’s school) we will gather information from them on the difficulties your child is experiencing.

  3. LONG TERM – Thinking about the future – putting strategies in place to reduce the chances of this happening again.